Faq – WekTurbo

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Some frequently asked questions about our WekTurbo Services.

What is WekTurbo?

WekTurbo is a division of Hostwek, Africa’s premier hosting provider known for its premium hosting solutions. Developed by a team of developers who own and manage Hostwek, WekTurbo was created in response to the unique challenges faced by website owners and small businesses. Understanding the need for affordable, reliable hosting solutions, WekTurbo offers cost-effective services that cater specifically to the needs of emerging businesses, providing them with the tools they need to succeed online without breaking the bank.

What is 24/7 Security Monitoring?

Our 24/7 Security Monitoring service offers unmatched vigilance, where our expert team monitors your website continuously. This proactive approach ensures immediate response to any security threats, keeping your digital presence secure and operational at all times.

How does Wildcard SSL protect my website?

Our Wildcard SSL is among the best available globally, securing your main site and all associated subdomains with robust encryption. This level of protection enhances user trust by safeguarding all data transfers across your sites, which is critical for maintaining privacy and security.

What are Daily Backups and why are they important?

Daily Backups are essential for any business continuity plan. We archive your website's data every day, ensuring you can quickly restore your online presence with the latest data snapshot following any data loss or cyber incident. This service is a cornerstone of a resilient digital strategy.

What does Advanced Performance Tuning involve?

Advanced Performance Tuning fine-tunes your website to ensure it achieves the fastest load times and provides the smoothest user experience possible. This process involves adjusting various technical aspects of your site, from optimizing server configurations to refining front-end performance features. Joseph Matino, renowned as one of the best web optimizers, spearheads this critical service. His expertise in enhancing website efficiency ensures your site performs exceptionally well under any traffic conditions. To gain deeper insights into his optimization techniques and successes, check out his detailed posts on his blog.

Can you explain Speed Optimization 90-100?

Our Speed Optimization service aims to elevate your website’s performance to score between 90 to 100 on speed testing tools. This high benchmark ensures your site delivers exceptional speed, enhancing user satisfaction and search engine rankings, crucial for maintaining a competitive edge.

What is Cloudflare Argo Smart Routing?

Cloudflare Argo Smart Routing is an advanced service that significantly boosts your website’s performance by navigating traffic through the least congested and most reliable paths. Utilizing Cloudflare’s extensive global network, this technology reduces latency and increases site speed, setting a new standard for web performance.

How does DDoS Protection and the Image Transformation API work?

Our DDoS Protection is designed to keep your website accessible even under the most severe Distributed Denial of Service attacks. Coupled with the Image Transformation API, which optimizes images in real time, this combination ensures maximum website uptime and performance, safeguarding your online operations and enhancing user experience.

How does a long-term service like website maintenance work?

After we determine which long-term service you need, I'll provide you with a service contract. The first month of service is considered a trial period. After that, either party is required to give a 30-day notice to cancel services. We'll schedule a designated day of the week or month for your services, and your tasks will be completed each week or month on that day. On your service day, you'll receive a maintenance report, summarizing work completed on your website.

What payment options do you offer?

Our preferred method of payment is credit card. You'll receive an invoice by email, with a link to pay by credit card. PayPal is also accepted. We are no longer accepting checks by mail.

How do deposits and payments work? In fact, how does the whole process work?

For larger projects, we require an upfront deposit with the final payment due after the project is completed. First, you provide your contact information and a project description. Then we'll send you a quote and service agreement, which includes details about the specifications of your project, rates, and a timeline. To accept the quote, you'll need to issue the deposit, which is usually 50%. The final balance will be due one week after the project is completed. Revisions, if requested, will take place after the final project completion and do not affect the final payment due date.

Why is my website still not achieving a 95-100 speed score even though I’m on the Plus Plan?

Achieving a top speed score depends heavily on the type of website you have. For blog sites, reaching a perfect score of 100/100 on desktop and maintaining 97-100 on mobile is often achievable. However, for business sites or AJAX-heavy portfolio websites, the focus should be on optimizing key pages. Search engines prioritize these important pages, and while AJAX or content-rich sites may not always reach 95-100, especially on mobile, our advanced optimization efforts ensure they consistently score above 80. It’s important to recognize that even major tech companies may face challenges reaching the highest scores due to the nature of their content.

I just requested a quote. How long will it take?

You will usually hear back from me within one business day.

How long will it take you to complete my project?

Project timelines vary depending on the size and scope of the project. Once you've provided your project details, you will receive a quote that includes a timeline. Please inquire about expedited services if you need a faster turnaround.

What are your business days and holidays?

Business days are Monday through Friday. WekTurbo recognizes the following holidays (these are non-business days):

New Year's Day (January 1st) - International
Labour Day (May 1st) - International
Eid al-Fitr - Date varies (Celebrated by Muslims worldwide)
Eid al-Adha - Date varies (Celebrated by Muslims worldwide)
SPLA Day (May 16th) - South Sudan
Madaraka Day (June 1st) - Kenya
Independence Day (July 9th) - South Sudan
Martyrs' Day (July 30th) - South Sudan
International Youth Day (August 12th) - International
Freemason Day (June 24th) - Saint John's Day, observed by Freemasons
Mashujaa Day (October 20th) - Kenya
Human Rights Day (December 10th) - International
Jamhuri Day (December 12th) - Kenya
Christmas Day (December 25th) - International
Boxing Day (December 26th) - International

How soon can you start working on my project?

Normally, we start working on a project 1-2 weeks after the deposit has been received or after the service agreement has been accepted. In some cases, work may begin sooner. We schedule all projects and we stick to the schedule. Your service agreement will specify your project start date, and it will include a timeline to help you determine when the project will be completed.

Are you available for in-person meetings?

All business is conducted online or over the phone.

What if I want to discuss my project by phone?

Apologies for that oversight. Here's the revised text:

We’d be happy to have an introductory call, at no charge, to discuss the scope and specifications of your project. For some projects, phone consults may be included as part of the services rendered, at no extra charge. Outside of that, phone calls will be billed or deducted from your service time as consultations. All phone consultations must be scheduled in advance.

What is your confidentiality or privacy policy?

We do not share or distribute any information about our clients. We reserve the right to publish a list of clients and work rendered in the context of a portfolio as a way to demonstrate our experience and expertise.

Who owns the material if I’ve paid you to create it?

Ownership of the material we create transfers to the client when final payment is received. If the final payment does not clear or is revoked, then ownership remains with or transfers back to us. Images, graphics, and copy provided to WekTurbo by the client never fall under our ownership. Over the course of your project, we may license stock images on your behalf. The rules of ownership for these images are outlined by the stock photo vendors.

Will you maintain my website once you’ve finished building it?

Yes, we offer a number of different website maintenance services.

What if I’m not satisfied with your work? Do you offer guarantees or refunds?

You will be satisfied with our work. We ask that all first-time clients review three to five samples from our portfolio before accepting a quote or signing a work agreement. If you like what you see in our portfolio, then you will be pleased with the work we do for you as well.

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